Cancellation Policy
At North Country Climbing Center, we understand that plans can change unexpectedly. To ensure clarity and fairness for all our valued members and participants, we have implemented a cancellation policy. This policy outlines the procedures and considerations for canceling lessons, outdoor guiding, or aerial silks classes. We appreciate your understanding and cooperation as we strive to maintain a positive and accommodating environment for everyone in our climbing community. Please take a moment to familiarize yourself with the details outlined below. If you have any questions or require further assistance, feel free to reach out to our staff during regular business hours. Thank you for being a part of the N3C community.
Lessons
To ensure the best possible experience, we typically schedule additional staffing for belay lessons and lead lessons. Out of respect for our staff, please try not to cancel scheduled lessons.
- Lessons may be canceled for a full refund with at least 48 hours notice
- If a lesson is canceled less than 48 hours in advance, 50% of the cost may be applied toward a future lesson of the same type
- Lessons that are not canceled at least 24 hours in advance will not be refunded if they are missed
Extenuating circumstances will be handled on a case by case basis
Private Guiding
To ensure a smooth experience for both our clients and guides, we have established a cancellation policy. This policy is designed to provide clear guidelines for cancellations and rescheduling. Please take a moment to review the details below, and feel free to reach out if you have any questions or require further clarification.
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- Guided trips may be canceled for a full refund up to 1 week in advance (minus a 10% booking fee)
- Trips canceled less than 1 week in advance are eligible for a 50% refund or may be rescheduled for a 25% booking fee
- Trips that are not canceled or rescheduled at least 24 hours in advance will not be refunded
- Weather
- If N3C guides determine the conditions to be unsuitable for rock climbing, we will fully refund you or reschedule your day for no additional cost.
- If you choose not to cancel or reschedule, we will do our best to accommodate. Understand that you will be charged the full price for the day regardless of the quality of the experience.
