Gym Rules and Cancellation Policy

Gym Rules

To ensure that climbing at N3C is an enjoyable experience for everyone, we ask all participants to adhere to these gym rules and guidelines.

1. A Visitor and Liability Release Agreement (also known as a waiver) is required of all participants.
2. All climbers must check in at the front desk before climbing.
3. All climbers under the age of 14 must be accompanied by a parent or adult unless in an N3C program.
4. All climbers must be tested for top rope or lead belaying by an N3C staff member prior to belaying in this facility. Belay tests are limited to 2 attempts in a 30-day period. Climbers must be at least 14 years of age to belay without direct supervision. 
5. Proper belay technique, as determined by N3C staff, is required at all times. Belayers must stand while belaying. We reserve the right to ask for a retest at any time or revoke belay privileges if proper belay technique is not demonstrated.
6. N3C does not allow the use of hip belays, figure-eight devices, or munter hitches. Only UIAA approved climbing gear is allowed.
7. The teaching or instruction of belay techniques is prohibited except by N3C trained personnel. 
8. Climbing is a dangerous sport. All climbers must utilize the double check safety system before each and every climb.
9. Shirt and footwear are required at all times.
10. No climbing or belaying is allowed while under the influence of intoxicating substances.
11. All gear, clothes and packs should be stored in cubbies or in lockers in the locker room. Locks may not be left on lockers overnight. N3C is not responsible for lost or stolen articles.
12. The N3C bouldering guidelines must be observed when bouldering in this facility.
13. No outside shoes are allowed to be worn in the climbing gym. Please remove shoes before walking onto the climbing surface. (Shoes can be stored in cubbies by the entrance).
14. No food or drinks are allowed in the climbing gym. (Water bottles are ok!)
15. Helmets are available for children at no cost. They are to be used at the discretion of parents / guardians.
16. N3C reserves the right to ask any person to stop any behavior that is considered unsafe, unsanitary, or unpleasant to our patrons. Good common sense, as well as courtesy and consideration for others, should be employed at all times.

Failure to observe these rules may result in your dismissal from the facility!

Outdoor Climbing

Our cancellation policy is designed to provide clear guidelines for cancellations and rescheduling, as well as ensure a smooth experience for both our clients and guides. Please take a moment to review the details below, and feel free to reach out if you have any questions or require further clarification.

• • Guided trips may be canceled for a full refund (minus a 10% booking fee) up to 1 week in advance.
  • Trips canceled less than 1 week in advance are eligible for a 50% refund or may be rescheduled for a 25% booking fee.
  • Trips that are not canceled or rescheduled at least 24 hours in advance will not be refunded. 
  • Weather
    • If N3C guides determine the conditions to be unsuitable for rock climbing, we will fully refund you or reschedule your day for no additional cost.
    • If you choose not to cancel or reschedule, we will do our best to accommodate. Understand that you will be charged the full price for the day regardless of the quality of the experience.  

Lessons

To ensure the best possible experience, we typically schedule additional staffing for belay lessons and lead lessons. Out of respect for our staff, please try not to cancel scheduled lessons.

• Lessons may be canceled for a full refund with at least 48 hours notice
• If a lesson is canceled less than 48 hours in advance, 50% of the cost may be applied toward a future lesson of the same type 
• Lessons that are not canceled at least 24 hours in advance will not be refunded if they are missed

Indoor Climbing

Prepaid reservations and programs—such as youth programs, homeschool programs, aerial silks classes, open climb packages, day passes, punch passes, and prepaid memberships—are non-refundable.

Freezing and Canceling Memberships

• All Freezes or Cancellations must be finalized by filling out the Freeze/Cancel form. Call or stop by the front desk to receive it.
• To freeze or cancel, the form must be submitted no later than two days prior to the billing date (the first of every month).